Complaints and compliments

We always try to give the best possible service to our patients but accept that there may be times when you feel this has not happened.

We hope you will use it to allow us to look into and, if necessary, put right any problems you have identified or mistakes we have made.

If you us this procedure, it will not affect your statutory right to take the matter to the Health Service Ombudsman.

Should you wish to make a complaint

We ask that you put your complaint in writing addressed to our Complaints Manager 

We know it is important to deal with complaints swiftly.  We will acknowledge receipt within 3 working days and, depending on the severity of the complaint, you will normally be offered a response within 10 working days.  Occasionally, if there are a lot of enquiries to be made this may take a little longer, but we will always keep you informed.

We will make every effort to fully address your concerns and we hope that by the end of the process you will be satisfied that the matter has been dealt with thoroughly.

If you do not wish to complain directly to us, your complaint can be directed to the Integrated Care Board:

Lincolnshire ICB, Complaints & Customer Care Team, Tel: 01522 309299  Email: [email protected]

At the end of  this process if you are not happy with our response the following authority will be able to help.

Health Service Ombudsman, Millbank Tower, Millbank, London.  SW1 4QP   Tel: 0345 015 4033

Date published: 10th October, 2014
Date last updated: 18th August, 2023