We always try to give the best possible service to our patients but accept that there may be times when you feel this has not happened.
We hope you will use it to allow us to look into and, if necessary, put right any problems you have identified or mistakes we have made.
If you us this procedure, it will not affect your statutory right to take the matter to the Health Service Ombudsman.
Should you wish to make a complaint
Please ask to speak with or write to Debbie Brennan, who will take full details of the complaint and decide how best to undertake an investigation.
We know it is important to deal with complaints swiftly. We will acknowledge receipt within 3 working days and, depending on the severity of the complaint, you will normally be offered a response within 10 working days. Occasionally, if there are a lot of enquiries to be made this may take a little longer, but we will always keep you informed.
We will make every effort to fully address your concerns and we hope that by the end of the process you will be satisfied that the matter has been dealt with thoroughly.
If you do not wish to complain directly to us or are not happy with our response the following authorities will be able to help.
NHS England, PO Box 16738, Redditch, B97 9PT. Tel: 0300 311 2233 Email: [email protected]
PALS (Patient Advice & Liaison Service) Greetwell Place, 2 Lime Kiln Way, Lincoln, LN2 4US Tel: 0845 602 4384
Health Service Ombudsman, Millbank Tower, Millbank, London, SW1 4QP Tel: 0345 015 4033